Burnout to Balance customer privacy notice
This privacy notice tells you what to expect us to do with your personal information.
· Contact details
· What information we collect, use, and why
· Lawful bases and data protection rights
· Where we get personal information from
· How long we keep information
· How to complain
We collect or use the following information to provide services and goods, including delivery:
· Names and contact details
· Addresses
· Purchase or account history
· Payment details (including card or bank information for transfers and direct debits)
· Information relating to loyalty programmes
· Website user information (including user journeys and cookie tracking)
· Information relating to compliments or complaints We collect or use the following information for the operation of customer accounts and guarantees:
· Names and contact details
· Addresses
· Payment details (including card or bank information for transfers and direct debits)
· Purchase history
· Account information, including registration details
· Information used for security purposes
· Marketing preferences
We collect or use the following information to prevent, detect, investigate or prosecute crimes:
· Names and contact information
· Customer or client accounts and records
· Criminal offence data (including Disclosure Barring Service (DBS), Access NI or Disclosure Scotland checks)
We collect or use the following information for service updates or marketing purposes:
· Names and contact details
· Addresses
· Marketing preferences
· Location data
· Purchase or viewing history
· IP addresses
· Website and app user journey information
We collect or use the following information for research or archiving purposes:
· Names and contact details
· Addresses
· Location data
· Purchase or viewing history
We collect or use the following information to comply with legal requirements:
· Name
· Contact information
We collect or use the following personal information for dealing with queries, complaints or claims:
· Names and contact details
· Address
· Account information
· Purchase or service history
· Customer or client accounts and records
· Correspondence
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website. Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:
· Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. You can read more about this right here.
· Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. You can read more about this right here.
· Your right to erasure - You have the right to ask us to delete your personal information. You can read more about this right here.
· Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. You can read more about this right here.
· Your right to object to processing - You have the right to object to the processing of your personal data. You can read more about this right here.
· Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. You can read more about this right here.
· Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. You can read more about this right here. If you make a request, we must respond to you without undue delay and in any event within one month. To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
Our lawful bases for collecting or using personal information to provide services and goods are:
· Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
· Directly from you
At Burnout to Balance, we are committed to protecting your personal information and respecting your privacy. We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including any legal, accounting, or reporting requirements.
Retention Periods:
Client Information: We retain client information for the duration of your engagement with us and for a period of 3 years thereafter, unless a longer retention period is required or permitted by law.
Financial Transactions:
Records of financial transactions are retained for 3 years to comply with tax and accounting regulating.
Marketing Communications:
If you have opted into receiving marketing communications, we will retain your contact details until you opt out or request deletion.
Data Deletion:
Upon the expiration of the applicable retention period, or upon your request, your personal data will be securely deleted or anonymized to ensure it cannot be reconstructed or read.
Your Rights:
You have the right to request access to the personal data we hold about you, to request correction of any inaccuracies, and to request the deletion of your personal data, subject to certain exceptions.
If you have any questions about our data retention practices or wish to exercise your rights, please contact us at
hello@burnouttobalance
. For more information on how long we store your personal information or the criteria we use to determine this please contact us using the details provided above. This will be stored for up to 3years.
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice. If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO. The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF Helpline number: 0303 123 1113 Website: https://www.ico.org.uk/make-a-complaint